East Bay outdoor lifestyle family portrait

Need to Know

Terms & Conditions

Below are some important things to know about my studio policies before booking with me. Details specific to your session and session type will be included in your personalized Photo Session Agreement.

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Before the Photo Session

Session Fees and Package Deposits (Retainers) are Non-Refundable

The full Session Fee or Package Deposit is due at the time of booking in order to guarantee your appointment date and time.

- The Session Fee covers the session and creation of the online gallery for viewing photos only. Photos from the session, whether in printed/physical form or digital, must be purchased separately at additional cost.

- Headshot, Branding, and Senior Portrait Packages may also include photos in addition to the session, and these packages will be paid in full before the session date as clearly described in the Photography Agreement. Any photos included in the package must be downloaded or ordered (if print) before the gallery expiration date.

- Mini Session Event fees (special events with special pricing) must be paid in full at time of booking to reserve the session time and are nonrefundable. If the Client must cancel due to illness or other emergency with notice BEFORE the session, the nonrefundable booking deposit will revert to a credit at its cash value, which the client may apply toward any future photography service that is offered by Shelly Rivoli within 1 year of the event date. No shows with no explanation before the session time forfeit their nonrefundable deposit.

The Photo Agreement Must Be Signed

All adults being photographed must also sign my Photography Agreement contract (signable online). You may reschedule this session, provided you give us a minimum of 48 hours notice; however, we ask that you limit rescheduling to one time only.


If you must cancel your session due to illness or other personal emergency, please do your best to provide the studio with 48 hours notice so that your session time can be made available to other clients. Failure to provide adequate notice of a cancellation or multiple rescheduling will result in the forfeiture of your session fees, and another session fee payment will be required to hold your new date.

Weather and Adverse Conditions

If, in the opinion of the Photographer, inclement weather or other adverse conditions prevent the creation of a portrait meeting the artistic standards of the Photographer, the Photographer may elect to use an alternate location or to reschedule the portrait.

At the Photo Session

No Paparazzi or Extra People at Your Session

Cameras, camcorders, or recording devices of any kind (I'm looking at you, cell phone!) are not permitted at your photographic session. Please leave all camera equipment and devices at home. Cell phones should be stored securely in your car or with sound/notifications off throughout the session.

Attendance at photo sessions is limited to those individuals being photographed. In the case of children and newborns, attendance is limited to two parents only. Siblings are welcome if they are to be photographed as well.

Please do not bring personal assistants, nannies, caregivers, or friends to your session. Having additional people present is very distracting, not only to the photographer but also to those being photographed.

Be Ready BEFORE the Start Time of Our Session

Your session will begin promptly at the agreed upon time. Please be dressed, made-up, and ready to begin at this time. Because the session length is predetermined, any additional time required to prepare yourself or children once you’ve arrived will reduce the amount of time we can spend in-session, and further limits the amount of images captured--and quality of lighting we've timed your session for.

After the Photo Session

Online Galleries Expire After 30 or 60 Days (Depending on Gallery Type)

Shelly Rivoli Photography does not guarantee storage of your images beyond the gallery expiration date. However, my general practice at this time is to move your images into my archives. Provided your images are still in my archives, your gallery may be reopened at any time for a $25 fee for 30 days, and new orders may be placed according to the studio price list in effect at that time.

All Sales Are Final

Due to the custom nature of the products and services provided by Shelly Rivoli Photography, all sales are final including purchased digital images. Items cannot be returned or exchanged. You may add on to your order at any time, but a sale is considered final at the time it is made.

Custom designs, layouts, and albums will be proofed to you within two weeks of your order. You are granted one opportunity to make up to three changes within your layout. All requests for changes must be made at the same time, as only one additional proof will be created. We reserve the right to make final decisions on artistic layouts.

Studio Marketing, Promotion & Copyright

Shelly Rivoli Photography reserves the right to use the any images or custom created artwork for display, publication, studio marketing, or other promotional purposes. Personally identifying information is never used with the images. Digital negatives and originals remain the property and copyright of Shelly Rivoli Photography.